service-triage

Audit customer service triage systems for ticket routing, classification, and SLA compliance. Use when you need to evaluate ticket auto-classification accuracy, priority scoring models, skill-based routing logic, escalation pathways, sentiment analysis integration, SLA breach management, first-contact resolution rates, queue health, customer effort scoring, or resolution prediction. Covers Zendesk, Salesforce Service Cloud, Freshdesk, ServiceNow, and custom ticketing platforms using ITIL incident management frameworks. It's a reusable SKILL.md instruction set that loads into your AI coding assistant on demand, no prompt engineering, no copy-pasting every session.

Run `npx @skills-hub-ai/cli install service-triage` from your terminal. The CLI writes the SKILL.md to the correct location for your AI tool (e.g. ~/.claude/skills/service-triage/ for Claude Code or ~/.cursor/skills/ for Cursor with --target cursor) and adds it to your project's .skills.json lockfile.

service-triage runs in Claude Code. It follows the open Agent Skills standard (SKILL.md), so the same skill works in every supported tool without modification.

Yes. Every skill on skills-hub.ai is free and open-source. There are no premium tiers, paywalls, or usage limits. You only pay for whatever AI assistant you're already using.

In Claude Code, type `/service-triage` (or whatever slash command the skill registers) and the AI follows the skill's instructions immediately. You can also reference it by name in natural language, your AI loads the skill into context when relevant.

Yes. Commit your project's .skills.json lockfile and teammates run `npx @skills-hub-ai/cli install` (no args) to install every skill at the exact version you pinned. Organization-scoped installs work via skills-hub.ai organizations.