customer-success-audit
Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems. Covers first-run experience, time-to-value measurement, tooltip and contextual help coverage, analytics event tracking (Mixpanel, Amplitude, Segment), error message quality, feedback collection (NPS/CSAT), plan-based feature gating, upgrade prompts, churn risk indicators, and email drip sequences. Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness.
Signing
SignedSLSA L2- Signed by
- skills-hub.ai distributor
- Method
- Distributor-signed by skills-hub.aiCryptographically signed by the skills-hub.ai distributor key at publish time.
- Signed
Install this skill
Run this command in your terminal. No account required — it auto-detects your AI tool and installs the skill file.
npx @skills-hub-ai/cli install customer-success-auditSetup by platform
Install
One-click setup for your editorRun in your project root
npx @skills-hub-ai/cli install customer-success-audit --target claude-codeInstructions
Security
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Frequently asked questions about customer-success-audit
What does the customer-success-audit skill do?
Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems. Covers first-run experience, time-to-value measurement, tooltip and contextual help coverage, analytics event tracking (Mixpanel, Amplitude, Segment), error message quality, feedback collection (NPS/CSAT), plan-based feature gating, upgrade prompts, churn risk indicators, and email drip sequences. Use when assessing product-market fit signals, preparing for CS team onboarding, evaluating customer retention architecture, or auditing any B2B or B2C product for customer lifecycle completeness. It's a reusable SKILL.md instruction set that loads into your AI coding assistant on demand, no prompt engineering, no copy-pasting every session.
How do I install the customer-success-audit skill?
Run `npx @skills-hub-ai/cli install customer-success-audit` from your terminal. The CLI writes the SKILL.md to the correct location for your AI tool (e.g. ~/.claude/skills/customer-success-audit/ for Claude Code or ~/.cursor/skills/ for Cursor with --target cursor) and adds it to your project's .skills.json lockfile.
Which AI tools does customer-success-audit work with?
customer-success-audit runs in Claude Code. It follows the open Agent Skills standard (SKILL.md), so the same skill works in every supported tool without modification.
Is the customer-success-audit skill free?
Yes. Every skill on skills-hub.ai is free and open-source. There are no premium tiers, paywalls, or usage limits. You only pay for whatever AI assistant you're already using.
How do I use customer-success-audit after installing it?
In Claude Code, type `/customer-success-audit` (or whatever slash command the skill registers) and the AI follows the skill's instructions immediately. You can also reference it by name in natural language, your AI loads the skill into context when relevant.
Can I share the customer-success-audit skill with my team?
Yes. Commit your project's .skills.json lockfile and teammates run `npx @skills-hub-ai/cli install` (no args) to install every skill at the exact version you pinned. Organization-scoped installs work via skills-hub.ai organizations.